Shadowtrack Frequently Asked Questions
What is Shadowtrack?
Shadowtrack is one corrections system for jail, institution, and community, from the cell block to the front door. Since 1995, jails, sheriffs' offices, probation and parole, pretrial programs, courts, and attorneys have used it for case management, facility operations, and GPS and smartphone monitoring. Monitoring is part of that system, not the whole company. Individuals ordered by a court to find a house arrest or electronic monitoring company can enroll directly on their own phone.
Who uses Shadowtrack?
Shadowtrack is used by corrections agencies, jails and prisons, sheriffs' offices, probation and parole departments, pretrial programs, courts, and attorneys. Individuals ordered to electronic monitoring can also enroll directly and serve court-ordered monitoring on their own smartphone.
Can I enroll with Shadowtrack if a judge ordered me to find a house arrest monitoring company?
Yes. If a court has ordered you onto house arrest, home confinement, or electronic monitoring and told you to find a provider, you can enroll directly with Shadowtrack SecureCheck on your own smartphone in most programs. Start on the Court-Ordered Monitoring page or at direct.shadowtrack.com, or call (985) 867-3771.
What products does Shadowtrack offer?
Shadowtrack offers jail management, institutional case management, and community case management on one system. An agency turns on the parts it uses. ShadowCase is the case-management product. Monitoring, including GPS wrist and ankle devices and smartphone monitoring, is one part of that system.
How is Shadowtrack different from other supervision technology companies?
Shadowtrack is far more than an electronic monitoring company. It keeps one unbroken record from the cell block to the front door, so institutional and community data live in the same system instead of separate products. And because supervision runs on Shadowtrack's own tools, the platform generates its own data through every interaction, powering intelligence like ShadowLink rather than relying on data that already exists elsewhere. It is built on four U.S. patents covering monitoring methods and multi-factor location verification.
Does Shadowtrack require an ankle monitor?
No. Shadowtrack supports every monitoring level, from phone-based monitoring on a smartphone, landline, or non-smartphone to the ShadowCuff GPS ankle monitor, the wrist-worn ShadoWatch device, and ShadowBeacon, so courts and agencies can match the technology to the risk level of each case.
Is Shadowtrack available for government purchase?
Yes. All of Shadowtrack's solutions, both community and institutional, are available to federal, state, and local agencies through the GSA schedule with published pricing, which simplifies government procurement.