Frequently asked questions
What is Shadowtrack?
Shadowtrack is a corrections technology platform that unifies institutional operations and community supervision on one connected record. It combines smartphone monitoring, a full family of monitoring hardware, case management, relationship intelligence, and officer safety tools, and has been building monitoring technology since 1995.
Who uses Shadowtrack?
Shadowtrack is used by corrections agencies, jails and prisons, sheriffs' offices, probation and parole departments, pretrial programs, courts, and attorneys. Individuals ordered to electronic monitoring can also enroll directly and serve court-ordered monitoring on their own smartphone.
What products does Shadowtrack offer?
Shadowtrack offers a complete family of supervision technology, all detailed across this site. Smartphone-based monitoring alone includes more than 30 tools officers and enrollees use to verify, communicate, and stay on track, and check-ins can also run on non-smartphones and landlines. The lineup also includes the wrist-worn ShadoWatch GPS device, the ShadowCuff GPS ankle monitor, ShadowBeacon, ShadowGateway interior tracking, ShadowBriety court-admissible breath testing, ShadowLink relationship intelligence, ShadowSession recorded sessions, ShadowMessage encrypted messaging, and much more. Every monitoring level lives on one connected platform.
How is Shadowtrack different from other supervision technology companies?
Shadowtrack is far more than an electronic monitoring company. It keeps one unbroken record from the cell block to the front door, so institutional and community data live in the same system instead of separate products. And because supervision runs on Shadowtrack's own tools, the platform generates its own data through every interaction, powering intelligence like ShadowLink rather than relying on data that already exists elsewhere. It is built on four U.S. patents covering monitoring methods and multi-factor location verification.
Does Shadowtrack require an ankle monitor?
No. Shadowtrack supports every monitoring level, from phone-based monitoring on a smartphone, landline, or non-smartphone to the ShadowCuff GPS ankle monitor, the wrist-worn ShadoWatch device, and ShadowBeacon, so courts and agencies can match the technology to the risk level of each case.
Is Shadowtrack available for government purchase?
Yes. All of Shadowtrack's solutions, both community and institutional, are available to federal, state, and local agencies through the GSA schedule with published pricing, which simplifies government procurement.