Not just an Offender Management System
A Complete Corrections
Innovation Platform
One connected record for every Justice Participant, across institutional operations and community supervision, from intake to reentry.
What is Shadowtrack case management?
Shadowtrack's case management platform keeps one connected record per justice participant across the entire justice lifecycle, from intake, classification, housing, and custody decisions through release and community supervision, so institutional and community teams work from the same record and nothing is lost at hand-off.
Case management is the layer that runs the case
Field tools capture what happens. Case management is the spine they plug into: the connected record, the decisions, and the workflows that orchestrate a participant's entire case.
The connected record
One authoritative file per Justice Participant: every fact, document, and event in a single place, not scattered across systems.
The decisions
Classification, custody, release dates, conditions, and case plans: the judgments that move a case forward, captured and audited.
The workflows
The processes that run the case from intake through release and reentry, orchestrated so nothing falls through the cracks.
We're not boxed into "OMS" or "JMS." It's one platform for the whole record, whichever side of corrections you run.
Institution and community, converging on one case file
Each side stands entirely on its own; you don't have to adopt one to use the other. But when you run both, they share the same record, so a participant's story stays whole as they move across the system.
Institutional side
Custody & facility operations
Everything that governs a participant inside a jail or facility: custody and sentence, classification and risk, housing, programs, discipline, and parole board packets, from booking through release.
Community side
Supervision & reentry
Everything that governs a participant on probation or parole: case plans, conditions and compliance, violations, pre-sentence investigations, referrals, and the path back to the community.
The unified Justice Participant profile: one record, both sides of the system.
One platform, every part of the case
Deep across both sides of corrections, without becoming a maze to operate.
Participant profiles & records
One authoritative file per participant, custody to community.
Sentence & custody management
Time computation, custody status, movements, and release planning.
Classification & risk
Classification workflows and validated risk assessment.
Programs & treatment planning
Enrollment, attendance, and treatment plans tied to the case.
Incident, discipline & PREA
Incident reporting, disciplinary tracking, and PREA compliance.
Parole board packets & decisions
Assemble board packets and record decisions with full context.
Court & legal case data
Charges, orders, and legal history connected to the participant.
Case notes & documents
Contacts, notes, and documents in one searchable, auditable record.
Reporting & audit trail
Executive analytics and a complete, defensible audit history.
Get the dates right, and keep them right
The hardest math in corrections, handled automatically. Release and eligibility dates resolve in an instant, and when the law changes, every affected case recomputes itself.
Statute HB-1409 applied: dates updated
142 cases recomputed automatically
Applied · Apply 214 days jail credit · Accrue good / earned time · Stack consecutive terms · Resolve statutory minimums
Every credit, rule & structure
Jail credit, good and earned time, concurrent vs. consecutive, applied the same way, every time.
Statutes auto-recomputed
When a penal code changes, every affected case is flagged and recomputed, fast and accurate.
Fully auditable
Every calculation shows its work and every recompute is logged, defensible, not a black box.
Seamless inside. Open on every edge.
One record ties the whole lifecycle together, and connects to whatever you already run. If it has an API, we work with it.
No duplicate data entry
Enter a fact once and it flows through the whole case, no re-keying across disconnected systems.
If it has an API, we work with it
JMS, courts, EHR, SSO, BI, and monitoring vendors: integration is straightforward, not a multi-year project.
No vendor lock-in
Your agency owns its data and can export anytime: open by design, no lock-in.
Works with what you already run
A few of the systems the case file connects to out of the box.
JMS
Jail & offender management systems
Courts
Charges, orders, and legal case data
EHR / medical
Clinical and treatment records
SSO / identity
Single sign-on and directory
BI / reporting
Analytics and executive dashboards
Monitoring hardware
GPS, RF, and device vendors
ShadowIntelligence drafts the report from the case itself
PSI and investigation reports, case summaries, and recommendations, drafted from the connected record for a human to finalize.
Pre-Sentence Investigation
Superior Court · Probation Services
Fields auto-filled from the connected record
Offense summary: pled to possession with intent; no violent history on record.
Social history: stable residence 14 months, full-time employment verified with employer.
Risk drivers: substance use and peer associations; no antisocial cognition flags.
Recommendation: community supervision with outpatient treatment referral and monthly review.
Drafts the reports that take the longest
PSI and correctional investigation reports, generated from case data, turn hours of writing into minutes of review.
Summaries, polish & recommendations
Case and interview summaries, cleaned-up notes, and next-action suggestions, grounded in the record.
Agency-controlled AI
Choose the model, bring your own key, pay the provider directly: no markup, and the data stays yours.
Built to be owned, not rented
One platform, one price
A flat rate per Justice Participant: the whole platform, no à-la-carte modules or surprise line items.
You own your data
Your agency owns and can export its record at any time. Open by design, no lock-in.
Agency-controlled AI
Choose your model, bring your key, pay the provider directly; Shadowtrack never marks up AI usage.
Continuous innovation included
New capabilities ship continuously and are part of the platform, not a paid upgrade cycle.
Common questions about case management
What is corrections case management software?
Corrections case management software keeps the official record for each justice participant: identity, custody history, classification, programs, and supervision. Shadowtrack maintains one connected record from intake through release and reentry instead of separate jail and community systems, and surrounds it with modern dashboards, automated workflows, and sentence time computations that recalculate automatically when penal codes change.
How is Shadowtrack different from a traditional OMS or JMS?
A traditional offender management system (OMS) or jail management system (JMS) typically stops at the record itself. With Shadowtrack, case management is one part of a much larger platform: the community side adds communication tools like the EnrolleeApp, messaging, and virtual visits, and the institutional side adds housing, movement, transport, and the rest of Shadowtrack's institutional solutions, all sharing the same record so nothing is lost at hand-off.
What does the connected record include?
Each justice participant record includes identity and identifiers, custody dates, classification and risk levels, housing history, physical descriptors, program participation, supervision conditions, and every decision made on the case, all in one timeline.
Does Shadowtrack support decision workflows like classification and parole board review?
Yes. Classification, custody-level, and release decisions are captured in structured workflows with their supporting documentation, and the platform assembles the case file and supporting documents for parole board review from the record instead of manual file pulls.
What happens to the record when someone is released to supervision?
Nothing is re-entered. The same record simply continues into community supervision, so the officer receiving the case sees the full institutional history, risk information, and conditions from day one.