Community Supervision, Reimagined
Caseloads, communication, monitoring, and intelligence, across desktop and mobile, for officers and enrollees alike.
What is Shadowtrack community supervision?
Shadowtrack's community supervision platform lets courts, agencies, and supervising offices of every kind monitor enrollees on whatever technology fits the case: a smartphone app, a non-smartphone, or a landline. Enrollees check in with biometric verification tied to location, while officers manage the whole caseload, from messages, virtual visits, and schedules to violations and compliance trends, in one dashboard with no extra hardware for most cases.
The whole case, wherever you are
Officers work the field and the desk. Enrollees stay in the loop from their phone, one shared record, updated in real time. No re-entry, no gaps, no chasing paper between systems.
Officer app
Everything an officer needs between visits, in their pocket: caseload, alerts, messages, and field check-ins. Update a record from the driveway and it's waiting on the desktop before they're back at the office.
Officer desktop platform
The command center. Live monitoring, full caseloads, compliance, and reporting on a single screen, the complete superset of everything the field app touches, built for the deep work.
James Morrison
Sarah Chen
DeAndre Williams
Maria Gonzalez
Marcus Johnson
Derek Williams
Carlos MartinezEnrollee app
Calm, clear, and respectful. Enrollees see exactly what's expected of them: appointments, check-ins, messages, and documents, so staying compliant never comes down to a missed phone call.
Every capability, shown the way it actually works
One continuous toolkit, not "officer tools" and "enrollee tools." Each solution spans whichever surfaces it touches, and the real interface shows you how.
ShadowMessage
Secure messaging that lives in the case file
The officer sends from the desktop; the enrollee receives on their phone. Every message is logged to the record automatically, with no separate inbox and no lost context.
Marcus started morning shifts at Acme Warehouse. Address unchanged. Reported a new co-resident vehicle (silver Civic, 8JK-204).
ShadowMeet
Video check-ins that file their own summary
Face-to-face when it matters, without the commute. The call is verified, recorded, and summarized straight into the record.
"Hey, just confirming we're still on for Friday at 10am. I have the updated lease and pay stubs ready. Call me back when you get a sec. Thanks."
ShadowVmail
Voicemail, transcribed and filed
Calls that go unanswered become transcribed, searchable voicemail, attached to the enrollee's timeline the moment they land.
ShadowNotice
Broadcast to a whole caseload in seconds
Office closures, weather alerts, policy changes: compose once and push to every enrollee's phone, scheduled or instant.
ShadowCard
A verified digital ID, always on hand
Enrollees carry a tamper-evident identity card on their phone: scannable proof of enrollment for field stops and partner agencies.
ShadowSession
The officer hits record. ShadowSession captures the visit, structures the case note, and queues every follow-up automatically.
ShadowSession
Please inform James Morrison that this meeting will be recorded for documentation purposes.
The recording will be transcribed and used to generate a structured case note. The enrollee must be made aware before proceeding.
Nothing is recorded until the enrollee is informed
The officer reads the consent prompt out loud. The mic stays cold, the transcript stays empty, the report stays unwritten.
Always the right person.
Layered biometrics confirm identity before any action counts: no proxies, no doubt.
Facial recognition with liveness detection
Voiceprint match on every recorded call
Fingerprint confirmation on the device
Government ID scan and document check
ShadowLocate
On-demand location, mapped to meaning
A single tap requests a verified location fix. Shadowtrack turns that raw signal into context: in-zone, off-route, or right where they should be.
ShadowPersistent
Zones that watch the boundary, not the person
Define an inclusion or exclusion zone and let it run. Shadowtrack only speaks up when the boundary is crossed, quiet by design, precise when it counts.
ShadowTest
Randomized drug testing, face-verified
Randomized prompts, identity confirmed at the moment of the test, and results logged automatically, removing the guesswork and the paperwork.
ShadowBriety
Remote sobriety checks on schedule
Scheduled or random breath tests taken from anywhere, with liveness and identity baked in, every reading dated and attached to the case.
ShadowCalendar
Shared scheduling, no phone tag
Appointments propose, confirm, and reschedule across both surfaces, so the officer's calendar and the enrollee's phone always agree.
ShadowSchedules
Schedule changes, requested and approved in flow
Enrollees request a curfew or appointment change; officers review and approve, every step tracked, nothing lost in a voicemail.
ShadowTasks
A task board built from the caseload
Follow-ups, reviews, and auto-generated to-dos in one board, so the next action on every case is always clear.
Enrollee has two recent positives; check if treatment referral is required.
AI flagged repeated proximity to an exclusion zone near the victim's address.
From case plan: Mental Health goal. Weekly group therapy at Riverside Behavioral Health.
Enrollee requested travel to Savannah for a family event.
Confirmed night-shift start with HR; recent pay stubs on file.
Attended in person; risk assessment reviewed and updated.
From case plan: Mental Health goal. Attend weekly group therapy at Riverside Behavioral Health.
Created Jun 20, 2026 at 5:00 PM
ShadowInteractive
Conversations that summarize themselves
As the thread plays out, Shadowtrack distills it into a clean, filed summary, captured without anyone writing a note.
ShadowPay
Restitution and fees, paid from the phone
Enrollees pay balances and fees directly in the app; receipts and running totals post to the case automatically, no money orders, no manual reconciliation.
ShadowScan
Document capture that verifies as it files
Pay stubs, treatment letters, proof of employment: scanned, checked, and attached to the record in one step.
I will keep every scheduled check-in and report any change of address within 48 hours.
I will complete the assigned treatment and testing on the dates given to me.
I have read and understand the conditions above and agree to follow them.
ShadowSign
Agreements signed and filed on the spot
Conditions, consent forms, and case agreements are reviewed and e-signed on the phone, and the executed document lands in the record instantly.
ShadowIncentive
Recognition that reinforces progress
Milestones earn badges that enrollees actually see: small, steady recognition that keeps compliance moving in the right direction.
ShadowResource
Support and resources, one tap away
Treatment, housing, employment, and crisis lines: curated resources delivered to the enrollee's phone when they need them most.
ShadowPass
Travel passes, requested to resolved
Enrollees request, officers review, and the decision is recorded: the whole travel-permission flow in one place.
ShadowVisit
Not a kiosk in the lobby: the kiosk they already carry.
Every visit runs on the enrollee's own phone. One tap starts the check-in before they reach the door, so lobby time becomes useful time, and there's no shared hardware to buy, clean, or repair.
Lines build, waits grow, and check-in becomes the bottleneck of the day.
Shared kiosks break, need constant sanitation, and rack up maintenance bills.
Login confusion and interruptions pull officers away from supervision.
Zero real-time picture of who arrived, who's waiting, or who left.
Tap check-in, then four steps in the app
Verify it’s you.
Position your face inside the frame.
What kind of visit is this?
Your selection routes the right questions to your officer.
Have you used any controlled substances since your last visit?
Your answer is recorded and reviewed by your supervising officer.
You’re checked in.
Officer Chen has been notified. Please have a seat.
Enrollment starts digitally. Live on the dashboard.
The same check-in flow handles intake. Enrollees complete enrollment from their phone, and each step lands on the officer's dashboard in real time.
New Enrollment
- Scan agency QR code
Enrollee opens camera, taps the branded link.
- Agency-specific forms auto-load
The right packet loads from the QR.
- Complete every form digitally
Guided fields, validation, signature, photo ID.
- Submit instantly
One tap. No paper, no clipboards, no re-keying.
- 05Live on the Lobby DashboardNow
Staff see the submission in real time.
- 06Review / export submissionsOptional
Export CSV or PDF for the case file.
- 07One-click profile creationOptional
Promote the intake into a full enrollee record.
The lobby, as a live command center
Ready, pending, and complete, visible to staff, officers, and supervisors at a glance, so everyone sees who's waiting and who's done in real time.
ShadowNotes
The case file writes itself
Every tool feeds one continuous, time-stamped record. By the end of the day the case note is already written: accurate, complete, and synced to your case management system.
When a case needs a device, the hardware is ready
ShadowCuff is the hardened ankle monitor for community cases that demand uninterrupted location, streaming position day and night. Paired with ShadoWatch for lighter wrist-worn supervision, the full hardware lineup lives on the Monitoring & Tracking page.
Explore monitoring hardwareCommon questions about community supervision
What is community supervision software?
Community supervision software lets courts, agencies, and supervising offices of every kind monitor people under supervision outside of custody, from pretrial through probation, parole, and reentry. Shadowtrack combines verified check-ins, GPS location, encrypted messaging, virtual visits, scheduling, compliance dashboards, and dozens of other tools so officers manage an entire caseload from one screen.
How do enrollees check in with Shadowtrack?
Check-ins take many forms. Enrollees can answer scheduled or random calls during curfew windows on a smartphone, non-smartphone, or landline, with biometric verification confirmed against their location so identity and place are verified together. ShadowInteractive sessions ask enrollees questions remotely and ShadowSummary condenses the responses for the officer, and in-person check-ins run through a digital kiosk. Results post to the officer's dashboard in real time.
Can officers message enrollees securely?
Yes. ShadowMessage provides encrypted two-way messaging between officers and enrollees, and every message is logged to the case record. Officers can also hold virtual video visits without the enrollee traveling to the office.
How does Shadowtrack help officers manage large caseloads?
Every part of the platform is built to give officers time back. The dashboard ranks the caseload by risk and compliance and surfaces violations and missed check-ins first. Routine contacts, curfew calls, and check-ins run automatically, ShadowInteractive sessions ask enrollees the questions an officer would and flag what has changed, and ShadowSummary condenses each exchange to what actually needs attention. Officer time goes to the cases that need it instead of to gathering information.
Does community supervision require extra hardware?
Not for most cases. Supervision runs on the enrollee's own phone, whether a smartphone, a non-smartphone, or a landline, with biometric and GPS verification on capable devices. Agencies can step up to the ShadowCuff GPS ankle monitor or the wrist-worn ShadoWatch device when a court order or risk level requires continuous tracking.
Can enrollees pay supervision fees through Shadowtrack?
Yes. Shadowtrack supports payment processing inside the same platform for supervision fees and other court-ordered payments, so payments, check-ins, and compliance history stay on one record.